Fido Mobile Reviews

When it comes to customer service, I have yet to find a worst company (along with Rogers).Haven't not yet received my regular monthly billing, I figured I'd check it with the app. "account suspended"Wait! What? Obviously my account is not suspended as I'm still using all my phones and all their features. After a lot of digging (a couple of hours, including reaching out to the venue I purchased the

They send email on when money comes out but they take it out before the date they email u when it says on the date but took out 6 days before it supposed to come out and try to say u have until that date but bill from email states on this date not by this date can't talk to anyone that speaks inglish horrible

New call system. You have to make an appointment to speak to an agent, I

I have been a Fido customer for 10 years. Comparing my current bill, given the $4/month rate increase, I looked at the exclusive offers with more data, which ultimately cost more. A new customer is offered plans for $20 less, for a reasonable amount of data (20GB per month), or $29/month. There is no way

I haven't switched mobile providers in many years. I've been with Fido for almost 15 years. During that time, my children have grown up, and I've added two more lines, so I currently have three Fido numbers. Throughout all those years, the service was constantly improving—except for this past year. I went on vacation for a week. During that trip, I didn't use the internet, make any calls, or send any texts (because I don't have a roaming plan). After I returned, I received a bill with an additional $54 added to my line, as well as an extra $18 on my son's line, since he was traveling with me. I spent over a week trying to figure out why I was being charged unjustifiably. It was the worst customer service experience I've ever had. Currently, it's impossible to contact Fido customer service directly; you absolutely have to book an appointment, which is incredibly time-consuming. I spoke with several agents, including Sara, Amina, Sousina, and many others. One told me I had used data, another claimed I had made calls. Each time, the conversation ended without a solution: redirection to another number, a recommendation to contact an automated support line, or even an agent simply hanging up. I had no choice but to book another appointment for the next day. One day, after nearly six calls, I finally managed to speak to a supervisor. He confirmed it was a system error and that I hadn't used anything during my trip. Luckily, I didn't give up and insisted on getting justice. The supervisor removed the $18 charge for my son's line and, regarding my own bill, told me to wait 24 hours. In the meantime, I filed a complaint with the CCTS – Commission for Complaints for Telecom-television Services. This is Canada's independent ombudsman that handles customer complaints about mobile carriers, internet providers, and television companies (such as Fido, Rogers, Bell, Videotron, etc.). If you have a dispute or problem, I highly recommend contacting the CCTS; they will help you 100%. A week later, my bill still hadn't been corrected. Thanks to the intervention of the CCTS team, my case moved forward, and I received the following letter: Fido has informed us that you and Fido have resolved your complaint. The details of the settlement, as described by the participating service provider: Vladimir Nemerov COMP-01361596 Credit — goodwill adjustment. If you disagree with this statement regarding the settlement of your complaint, you must contact us within 15 days and explain why you disagree with Fido's settlement of your complaint and what solution you are seeking. If we do not receive this information, your complaint will be considered settled and closed, and the settlement will be enforced by the provider. No response from you is necessary if you agree that your co

Subject: Bad Experience with Fido Hello, I wish to express my disappointment with the service I received. The first agent informed me that my plan was unlimited, but upon checking, I discovered that outgoing calls were limited to 100

FIDO's customer service is the worst out there. Their new system does not allow you to talk to someone but instead you make appointment for someone to call you. I've been trying to talk to someone for 3 weeks!!. when they call back phone does not ring instead they leave voicemail. If you miss seeing the VM message you have to make the appt again. This went in circle for 3 weeks. I plan to change carrier!

1. My replacement order sent to wrong address2. Wrong replacement phone sent. I was never told that iPhone 14 Plus sent in place of iPhone 14.3. $0 monthly phone bill changed to $26 monthly bill because wrong replacement sent. Later, a different Customer rep said, I made a mistake while placing the online order on June 10th, in reality it was customer rep’s mistake who sent the wrong replacement p

I took a package on their website where it says Package Discount -$5.00/month. From my first bill this discount was gone. I called, spent 50 minutes with them, sent messages by email and on their website, they ignore me. Even if their website still offers this discount, they act as if it doesn't exist. Their after-sales service is really deficient; it depends on who you get.

The device they sold me is defective and their service plans are overpriced and trashy.Customer service is non-existent.They are one of the lowest rated companies and i now understand why.FIDO is horrible.FIDO sucks! Stay far away from this company who treats their customers like absolute shit.