Fido Mobile Reviews

When it comes to customer service, I have yet to find a worst company (along with Rogers).Haven't not yet received my regular monthly billing, I figured I'd check it with the app. "account suspended"Wait! What? Obviously my account is not suspended as I'm still using all my phones and all their features. After a lot of digging (a couple of hours, including reaching out to the venue I purchased the

They send email on when money comes out but they take it out before the date they email u when it says on the date but took out 6 days before it supposed to come out and try to say u have until that date but bill from email states on this date not by this date can't talk to anyone that speaks inglish horrible

New call system. You have to make an appointment to speak to an agent, I

I have been a Fido customer for 10 years. Comparing my current bill, given the $4/month rate increase, I looked at the exclusive offers with more data, which ultimately cost more. A new customer is offered plans for $20 less, for a reasonable amount of data (20GB per month), or $29/month. There is no way

The worst provider ever. I always have issues with them. Once your account is fixed they will lure you of promotions that will mess up your account again. Last july 2026, they charged my 2 lines with roaming charges of 54cad even i didnt use them and im on airplane mode the whole time. I disputed the charged but there was no human representative to talk to. You can request call back but still they going to deduct the o

All Fido customers,Please check you bill this month. Fido is increasing monthly plan charges without notifying clients (A really illegal action). I called them and fixed it.

I have been with fido only a few days and they are horrible at resolving issues. Hard to get support from a real person. The ai assistance is horrible. All in all, never again.

I’ve been with Fido for 37 years. Past 2 years especially now July 9 2026 customer service is garbage. Fido / Rogers is the same company now. Don’t think by leaving Fido for Rogers would be a change. Ever since the merge with Fido to Roger’s I have witnessed its decline. Sad to see but it is what it is.

I urge anyone planning to switch their phone online with Fido to be careful, as the price shown online is completely different from the price on the bill. This isn't the first time; it's a scam.

Very poor customer service