Fido Mobile Reviews

When it comes to customer service, I have yet to find a worst company (along with Rogers).Haven't not yet received my regular monthly billing, I figured I'd check it with the app. "account suspended"Wait! What? Obviously my account is not suspended as I'm still using all my phones and all their features. After a lot of digging (a couple of hours, including reaching out to the venue I purchased the

They send email on when money comes out but they take it out before the date they email u when it says on the date but took out 6 days before it supposed to come out and try to say u have until that date but bill from email states on this date not by this date can't talk to anyone that speaks inglish horrible

New call system. You have to make an appointment to speak to an agent, I

I have been a Fido customer for 10 years. Comparing my current bill, given the $4/month rate increase, I looked at the exclusive offers with more data, which ultimately cost more. A new customer is offered plans for $20 less, for a reasonable amount of data (20GB per month), or $29/month. There is no way

My Fido service was hacked 2X in one month. In both cases, it was extremely difficult to contact a live person: you are offered only a call back, at least 4 hours and up to 2-3 days later, not acceptable in emergency! First hack was by someone pretending to be from fraud dept; she knew my billing/payment info, so I gave her info I shouldn’t have. If I could have phoned Fido to confirm her identity, I would have. Fraudsters shut down my phone and transferred $10,000 from my bank account. Turns out hacker knew billing info from data breach 3 weeks earlier, but no warning given to clients. 4 weeks later,

If I could give them a negative star I would, they don't even deserve 1. They are terrible to get a hold of, all their staff have no clue how to transfer calls, have not ability to resolve a problem or email ano

Last month they took money from me and said will return it next month and they are still taking double the bill from me. This is the second time. Last month I called they said next bill all will be resolved and money will return to your account. And still they are charging me twice. No body to talk to and the call back will be after payment date and they won’t refund . Worst provider ever

After 10 years with Fido... My basic plan increased by $5, and communication with the new manager was poor (I have his name upon request). The network is mediocre. If you want basic service, I switched to No Name Mobile and I'm extremely satisfied—100% quality/service/price. They have the Bell network, and wow, it's fantastic—the best for me.

Got hit with an $80 fee because my credit card payment didn't go through, PLUS another $80 fee because I paid it and it was their reconnection fee. Then I found out they were charging me $70/month for a plan that they have listed for $40/month in their pricing tables.

Hello, recently Fido advertised a promotion for $25/month for their 5G network with 80GB of data. The first bill showed a payment of $116.97, followed by a monthly charge of $54/month. The promotion is only for 16 months, and Fido refunds the difference monthly. This billing method is misleading. It's like buying a pair of pants for $100, only to see the price reduced to $50. However, when you go to pay at the checkout, the cashier demands the full $100 and promises to refund you $10 per month for the next five months. Is t