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| Network (Stability, coverage, speed, dropped calls…) | |
| Bill (Transparency, clarity, aligned with contract…) | |
| Digital experience (Application and/or website are simple, clear, efficient and useful…) |
| Onboarding experience (Phone number port-in, activation, delivery, installation…) | |
| Customer Service (Helpful, knowledgeable, able to solve a problem, prompt and courteous…) | |
| of people would recommend this brand |
Freedom mobile, formerly known as Wind mobile, covers the province of Ontario, Alberta and British Columbia.
You people have no idea what customer service is! Horrible service! I will be complaining!
1 person found this useful
Your Sales rep. Jayden @ Village Green Mall in Vernon, BC was so kind, helpful, very knowledgeable and answered all my needs before even asking.Would highly recommend this Sales rep. to anyone dealing with Freedom Mobile.Thank you for a wonderful experience with your Company!
Just moved to Freedom because they had a great plan for Canada, US and Mexico. More GB than we need, but great value. Really appreciated the personal attention by the kiosk rep in Calgary. Simple, easy to work with and friendly. So far, so good.
In general bad reception, almost never 5G, even around Toronto and esp outside urban centers. Customer service mostly only online (no calls) and irritating use of chatbots with often multiple choice responses only which don’t make sense. Presents itself as a fresh alternative for the big providers, but does nothing to achieve that.
Freedom Mobile has just adjusted its lineup of annual prepaid plans, introducing 5G+ connectivity while increasing certain rates. A strategy that combines technological modernization with revenue optimization. Increases offset by more data The entry-level plan remains stable at $99 per year but now comes with 5G instead of LTE. It still includes unlimited incoming calls […]
As students get ready to head back to school, Freedom Mobile has launched a set of phone plans made to fit their connected lifestyle. The provider hasn’t changed everything, but it’s offering more data and some useful travel features. One plan, at $49/month, could really catch students’ attention. Different price levels There are five plans […]
Freedom mobile, formerly known as Wind mobile, covers the province of Ontario, Alberta and British Columbia.
