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EBOX Internet Reviews

Before jumping the gun and signing up, feel free to read some EBOX internet reviews from real customers. Hopefully, their experiences can help you narrow down your decision and find the perfect internet plan. Our EBOX reviews internet are carefully written by user like you to be as helpful and constructive as possible. We hope you find comfort, understanding or valuable criticism with these EBOX internet plan reviews.

Clients' Ranking
3.6
Network
3.8
Onboarding experience
3.7
Bill
3.8
Customer Service
3.4
Digital experience
3.5

EBOX internet plans reviews

Are you hesitant to change internet plans? Check out the EBOX internet plans reviews from real customers to help you get a better of idea of their service. These reviews are selected in order to help out users like you. Don't hesitate to leave your own review to help the community.

Reviews of EBOX

The Protégez-vous recommendation and the thousands of positive comments all align with the fact that customers greatly appreciate EBOX’s services. Check out the reviews for yourself!

Last 365 days average

89 reviews

3.6

All time average

532 reviews

3.7

2
2026-02-22
Not for families

Their rooter app is from the dark ages and does bot provide ANY parental controls. With all the research pointing to the need to protect our childr

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EBOX Response

<p>Hello, thank you for taking the time to share your review. Please note that parental controls can be configured directly through the Nokia a</p> More

4
2026-01-06
Excellent price and no increase

I like that the plans are becoming more standardized, meaning I don't have to deal with price increases since the price stays the same. There are sometimes brief, one-minute connectivity drops at night (I imagine for network updates). The speed promised in my plan is achieved and stable. Note: EBOX offers several types of connectivity. I recommend fiber to the home (FTTH).

Pseudo's
EBOX referral code

GC1079

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3
2025-12-15
Good service poor customer service

Good service let’s just,hope,you don’t have to call them

Raters's
EBOX referral code

Hg279

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1
2025-08-20
Bad service, very long support delays

Taking many weeks to set up, they keep sending techs who say something about the fibre line not being set up properly, sending someone to se

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EBOX Response

<p>Hi Mr Li, We're sorry about this situation. A supervisor would like to contact you privately. Could you please contact us at this email</p> More

5
2025-08-16
Good provider

I used EBOX for 1.5 months, all super.

EBOX Response

Hello,
Thank you very much for your positive review! I am glad to know that you are satisfied with your services. :-)
Have a great day,

MihailBah's
EBOX referral code

BM4685

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5
2026-05-26
Everything's good!- tout est bon!

I have been with them for the past year, never lost connexion, the speed is good and the price too!Had just issues for installation but it w

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EBOX Response

Hello, thank you so much for your positive feedback! We’re delighted to know that our services meet your expectations.

Pierre's
EBOX referral code

DMP33

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5
2026-05-15
Alright!

I can't comment on customer service, as I've never needed to use it.

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EBOX Response

Hello, thank you so much for your positive feedback! We’re delighted to know that our services meet your expectations.

JFL's
EBOX referral code

LFJ244

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3
2026-05-15
Good ISP, terrible offboarding

Used eBox for about 2.5 years. Honestly, pretty solid overall — reliable connection, competitive pricing, and customer support that actually picks up and helps when something goes wrong. Issues were rare, which is all you really want from an ISP.That said, cancelling the account was a genuinely frustrating experience. We're moving, not rage-quitting, and the process felt unnecessarily complicated.

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5
2026-05-09
not bad with referral fee $25 for your 1st bill

Works really well so far! Found this promo code online here in May 2026, still works just now OR181

EBOX Response

Hello Henry, thank you so much for your positive feedback! We’re thrilled to hear that you’re satisfied with our services.

henry's
EBOX referral code

OR181

Copy
1
2026-03-16
Ebox dependent on Bell Canada - no installation required

Initially, I wanted to take advantage of a Bell offer to switch to their 1Gbps fiber residential plan, but I discovered that their internet

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EBOX Response

<p>Hello, we’re sorry to learn that you’re experiencing issues affecting your experience with our services. Please don’t hesitate to contact us</p> More